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Return to shopReturns + Exchanges
Delivery
Our policy lasts 48 hours. If 48 hours have passed since your purchase, unfortunately we cannot offer a refund or exchange.
Refunds are only applicable in cases of:
- Incomplete orders
- Delivery of a damaged item
- Delivery of an incorrect item
Eligibility for Returns
To be eligible for a return or refund:
- The order must fall within the 48-hour window
- The item must be unused, in the same condition as received, and in its original packaging
- Proof of purchase (receipt or order confirmation) is required
Refunds (If Applicable)
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed within a few business days. Please note that bank or processing charges may be deducted, and posting times may vary depending on your payment provider.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same item, please contact us at [insert support email] with your order details.
Return Shipping
Customers are responsible for return shipping costs. Shipping fees are non-refundable.
Delivery times for exchanged items may vary depending on your location.
Order Cancellation
We do not offer order cancellations. All orders placed on the Ted Beauty Hub website are final.